73 Auburn St, Wollongong, NSW, 2526
Call Us: 02 4226 5333
73 Auburn St, Wollongong, NSW, 2526
Call Us: 02 4226 5333
Wollongong Taxation Services (“Wollongong Tax Services,” “we,” “our,” or “us”) is committed to safeguarding the privacy of individuals and businesses who engage with our services. This Privacy Policy explains how we collect, use, store, and protect personal and financial information obtained through our primary website at www.wollongongtaxservices.com.au and other communication channels.
By accessing or using our Website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
When you interact with Wollongong Taxation Services, we may collect a range of personal and financial information required to provide taxation, accounting, and business advisory services effectively.
a. Personal Identification Information
Full name
Email address
Phone number
Residential or business address
b. Financial & Service-Related Information
Tax File Number (TFN) or ABN details (where required)
Business financial records, invoices, receipts, and statements
Employment details and income records
Tax returns, BAS, GST, and compliance documentation
Banking details (for processing refunds and payments, if applicable)
c. Technical and Browsing Information
IP address
Browser type and version
Device type and operating system
Pages visited on our website and time spent
d. Communication Records
Enquiries via forms, email, or phone
Consultation notes
Client service records
We collect personal and financial information through several direct and indirect methods:
a. Direct Provision by Clients
When you book a consultation, lodge a tax return, or request bookkeeping/accounting support, you provide your details voluntarily.
b. Automated Collection
Certain browsing data is automatically collected through server logs and analytics when you visit our website.
c. Cookies and Analytics
We use cookies to improve site performance, track engagement, and enhance user experience.
d. Professional Services Processing
When preparing tax returns, financial statements, or compliance reports, we collect and process the necessary information provided by you or authorised third parties (e.g., Australian Taxation Office, employers, or financial institutions).
We use collected information strictly for legitimate business and professional purposes:
a. Taxation and Accounting Services
Preparing and lodging tax returns
Managing BAS, GST, and payroll compliance
Providing bookkeeping, accounting, and advisory services
Generating compliance and financial reports
b. Client Communication
Responding to enquiries and consultation requests
Sending important tax updates and reminders
Providing service confirmations and reports
c. Service Improvement
Analysing website usage to enhance usability
Reviewing internal processes for efficiency and accuracy
d. Compliance and Legal Obligations
Meeting obligations under Australian taxation and financial regulations
Maintaining records for auditing and legal requirements
e. Security and Fraud Prevention
Protecting against unauthorised access, misuse, or fraudulent activity
We retain information only for as long as necessary to meet service, legal, and compliance requirements.
General Retention: Client service records are kept for reference and continuity.
Financial Records: In line with Australian taxation law, records are retained for legally required periods.
Deletion Requests: Clients may request deletion of their data unless retention is legally required.
We take strong measures to protect all client information.
Technical Measures: Secure servers, SSL encryption, firewalls.
Administrative Controls: Restricted staff access and staff privacy training.
Payment Security: Any sensitive payment data is processed securely through trusted third parties.
Breach Protocols: Any data breach will be managed and reported according to Australian law.
Our website uses cookies and tracking tools to:
Monitor visitor usage and improve functionality
Understand browsing behaviour for better service delivery
Enhance user experience by remembering preferences
You can manage or disable cookies in your browser settings.
We do not sell, rent, or trade client data. Information may be disclosed only to:
Trusted Service Providers: IT support, hosting, professional advisors (bound by confidentiality).
Regulatory Authorities: Such as the Australian Taxation Office (ATO), when required by law.
Business Transactions: In case of merger, restructure, or transfer of operations.
As our client, you have the right to:
Access: Request a copy of your personal information.
Correction: Update inaccurate or outdated details.
Deletion: Request data removal (unless legally required to retain).
Restriction: Limit how your data is processed.
Withdraw Consent: Stop certain uses of your data.
Lodge Complaints: Raise concerns with us or the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be published on our website, and major changes may also be communicated directly.
For questions or requests regarding this Privacy Policy, please contact us:
📍 Wollongong Taxation Services
73 Auburn Street, Wollongong, NSW 2500
📮 PO Box 2173
Wollongong, NSW 2500
📧 Email: info@wollongongtaxservices.com.au
📞 Phone: +61 02 4226 5333
We are committed to protecting your privacy and ensuring compliance with Australian privacy law.
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